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Notice Regarding COVID-19

Jan. 11, 2021

To our Primo RV Family,

Please note that our dealership is currently only open for curbside pickup and one-on-one appointments. We are not accepting walk-ins. Anyone wishing to purchase or get their RV serviced is encouraged to book an appointment.

We are still offering virtual showings and tours, and you have the option to order necessary parts and accessories directly from our Parts department over the phone.

Thank you for your patience and continued support.

Santi Rios, General Manager

Sept. 16, 2020

To our Primo RV Family,

We would like to thank you for your continued support over the past few months, and for trusting us with all of your RV needs. At Primo RV Centre, we are committed to providing a comfortable and safe environment for our staff and customers.

Since our re-opening, we have been following all government regulations and guidelines. Safe physical distancing protocols and rigorous cleaning procedures continue to be followed at our dealership at all times.

In order to ensure that all of our customers are comfortable during their visit with us, we encourage you to book an appointment prior to coming into the dealership. This helps us continue to space out customer visits safely throughout the day.

For your convenience and continued peace of mind, curb-side pickup remains available for accessories and outdoor gear. Simply give us a call or send us an email to let us know what you need – we’ll take care of the rest!

We look forward to seeing you soon,

Santi Rios, General Manager

Re-Opening Notice  |  May 19, 2020

Primo RV Centre is excited to announce the re-opening of our dealership! While we are eager to be fully operational, strict policies as advised by local, provincial and national health authorities are in place to ensure the safety of both our staff and customers. As a result, the way we operate our business has had to adapt to these unusual circumstances.

Namely, we will continue to practice safe social distancing with no handshakes or other physical contact. Our staff are all handwashing constantly, and we have hand sanitizer on-site to ensure frequent disinfecting. Staff members will be wearing masks when necessary and we ask that customers please bring a mask with them to wear.

When touring our RVs, we will be restricting the number of people allowed inside at one time to ensure safe physical distancing is possible.

We will be limiting the number of people inside the building at all times for the comfort and safety of all customers. Wait times will likely be shorter as a result of this measure.

Appointments remain available and are preferred in order to best serve our customers and ensure the safety of everyone involved. We highly recommend that you to make an appointment by email, text or phone. Customers who would prefer to shop from home with us over the phone are welcome to do so. Simply give us a call and let us know how we can assist you.

Additional cleaning procedures will be in effect at the dealership, with frequent sanitation and disinfection of all surfaces. Regular, thorough cleaning of any and all “touch points” will also be executed.

Our RV service department will be taking measures to ensure the safe handling of RVs dropped off for service work. Policies are in place to determine how long the RV must remain empty prior to our team beginning inspection and service.

We want to thank you for your patience and understanding during these difficult times. The entire Primo RV Centre team feels so fortunate that we are able to safely re-open our doors and help get our happy campers back on the road!

Please stay safe and continue to take care of one another.

Santi Rios, General Manager

March 24, 2020

To our Primo Trailer Sale Family,

While our storefront is closed, we remain OPEN FOR BUSINESS VIRTUALLY

    • Our Phone lines are open
    • Full RV Sales inventory available
    • We offer VIRTUAL showings and tours
    • See our deals

At Primo we are committed to doing all we can for the safety of our staff and customers. We hope that this current situation will be resolved soon and that we can all enjoy our lives as before. In the meantime we will do our part to accommodate our customers in any way we can.

Please stay safe and continue to take care of one another.

Santi Rios, General Manager

March 18, 2020

To Our Primo RV Centre Family,

Our team has been proudly serving the Ottawa area since 1992. We have kept our doors open for 28 years – through blackouts, recessions, snowstorms, and everything else that has been thrown at us.

While our store is currently open, this status may change based on further information and developments. The COVID-19 pandemic is a rapidly evolving situation and we are monitoring it closely. We are listening to the advice of health experts and recommendations from our government.

We know there is much uncertainty surrounding COVID-19 and we are doing everything we can to maintain a healthy environment for both our staff and customers. Primo RV Centre has been and continues to be vigilant in following all COVID-19 safety protocols recommended by health experts. Please be assured that any staff member who exhibits the slightest symptom or is feeling ill in any way will not be allowed to work. While we plan to remain open for regular business, we ask that anyone who feels sick, or has come into contact with someone thought to be infected to please stay at home.

As an added precaution for those who wish, we will be offering private viewings outside business hours, by appointment only. This will aid in social distancing efforts and allow our customers to shop in a more comfortable, controlled environment. We will also be providing virtual video showings to limit foot traffic in the showroom. Please let us know if you would like to explore either of these options.

To further protect our customers and staff, our dealership will be going cash-free. All transactions will be processed using credit or debit cards.

We hope to remain open for as long as it is safe to do so, not only to continue to serve our customers but also for the sake of stability for our team members.

Please stay safe and continue to take care of one another.

Santi Rios, General Manager

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