Pricing Transparency at Primo RV Centre

The Primo Transparency Commitment

At Primo RV Centre, we believe customers should clearly understand how RV pricing works, what preparation is performed before delivery, and what support is included with ownership—before making a purchase decision.

Our goal is simple: to provide clear explanations of pricing, preparation, and financing so customers understand exactly how their RV purchase works before they buy.

Purchasing an RV is a significant investment, and transparency helps customers make confident and informed decisions.

The information below explains the key components involved in transporting, preparing, registering, licensing, taxing, and financing a new RV prior to ownership.

Our Pricing Philosophy

The pricing structure used at Primo RV Centre reflects more than 30 years of experience in the recreational vehicle industry and is designed to help customers clearly understand the steps required to transport, prepare, register, and deliver a new RV.

Purchasing a new RV involves several important logistics, preparation, compliance, and administrative steps before the vehicle is ready for customer ownership.

In some cases, customers may encounter advertised RV prices elsewhere that do not initially include certain preparation, freight, or administrative components, which may only be introduced later in the purchasing process—sometimes after price negotiations have already taken place.

Preparation and delivery processes can also vary between dealerships. Some dealerships may perform more limited inspection or preparation procedures, or may structure transportation, importation, brokerage, and administrative processes differently.

These differences can affect both how costs appear within advertised pricing and the ownership experience customers have once they leave the dealership.

Our goal is to provide clear explanations so customers understand not only the price of the RV, but also the preparation, compliance, and ownership support included with their purchase.

Regulatory Preparation and Compliance

As part of the regulatory preparation process, recreational vehicles sold and registered in Ontario must comply with provincial electrical and safety regulations, including requirements under the Ontario Electrical Safety Code.

At Primo RV Centre, our units are imported with CSA certification where required, or are subject to inspection through the Electrical Safety Authority (ESA) when CSA certification is not present, to ensure compliance with applicable regulatory requirements.

Additionally, the propane (LPG) systems installed in RVs must be properly inspected, tested, adjusted, and certified by a TSSA-certified RV1 technician, with the appropriate documentation completed to confirm compliance with provincial safety requirements.

These steps help ensure the RV complies with applicable provincial and federal safety regulations such as Transport Canada and the Registrar of Imported Vehicles (RIV).

They also help protect customers by reducing the risk of issues that could affect insurance eligibility, registration, or regulatory compliance after purchase.

Freight

Professional Transport and Regulatory Compliance

Freight — $2,500

Freight reflects the cost of transporting the RV from the manufacturer to the dealership.

Because RVs are built at manufacturing facilities located throughout North America, professional transportation is required to deliver each unit to the dealership before inspection and preparation can occur.

Unlike many consumer goods that can be shipped in standard freight containers, recreational vehicles must be transported individually using specialized RV transport equipment and licensed commercial drivers.

Freight costs in the RV industry are influenced by transportation distance, specialized logistics, driver availability within the commercial transport sector, and the complexity of safely transporting large recreational vehicles.

Many RV manufacturers are located in regions such as Indiana and other parts of the U.S. Midwest, requiring long-distance commercial transport to dealerships across Canada.

Freight Cost Components

• Commercial RV transport contractor service charges
• Commercial transportation insurance for RV transport — often one of the largest cost components due to the value and size of recreational vehicles being transported
• Fuel, fuel surcharges, and highway tolls associated with long-distance commercial transport
• Driver wages and travel expenses
• Brokerage services required for regulatory importation compliance
• Import processing where applicable
• Transport equipment wear and depreciation

Freight is therefore a standard component of new RV distribution and reflects the logistics required to move new units safely from the manufacturer to the dealership.

The Primo Delivery Experience

The Final Step in Manufacturing Quality Control

What the PDI Process Includes

• Mechanical inspection of axles, brakes, and suspension
• Cabinet door and interior component adjustments
• Structural and sealant inspection with touch-ups where required
• Appliance and system testing
• Installation of a 12-volt battery and battery box
• Propane tank filling
• Interior and exterior cleaning and detailing
• Final quality control verification

Providing a filled propane tank and installed battery helps ensure the RV is fully functional and ready for immediate use when customers take delivery.

Customer Delivery Walkthrough & Orientation

As part of the Primo Delivery Experience, customers receive a personalized delivery walkthrough and orientation that typically lasts approximately two hours.

This structured walkthrough ensures customers fully understand the operation of their RV and is not simply a brief key handover or quick orientation, as is common in the industry.

Instruction includes:

• Electrical and battery systems
• Plumbing and water systems
• Appliances and HVAC operation
• Slide-outs, awnings, and exterior systems
• Routine maintenance and ownership best practices

Proper instruction helps customers avoid operational mistakes and maintenance oversights that could otherwise lead to costly repairs or premature component wear, helping protect their investment.

PDI Cost Explanation

The PDI fee primarily reflects technician labour and does not represent the full cost of the approximately 25-hour dealership-wide inspection, testing, adjustment, cleaning, detailing, and preparation process, along with the two-hour customer delivery walkthrough and orientation, required before delivery.

Registration & Delivery Processing

Registration & Delivery Processing — $728

The Registration & Delivery Processing fee helps cover the administrative, regulatory, and ownership setup work required to properly prepare the RV for customer ownership and complete the documentation associated with the purchase.

This process involves several administrative and compliance-related tasks that occur before, during, and after the purchase transaction, including:

• Preparation and processing of ownership documentation and sales records
• RV Care Network enrollment processing
• Primo Priority Program registration and setup
• Coordination of roadside assistance program enrollment
• Preparation of regulatory and compliance documentation
• Administrative processing required to complete the sales transaction
• Secure record storage and documentation management

In many cases, administrative and compliance work continues after the purchase is completed, as documentation must be finalized, processed, and maintained to ensure proper records and program enrollments are in place.

Licensing

Primo RV Centre can complete vehicle licensing for Ontario residents and provide documentation required to facilitate licensing in other Provinces.

For Quebec customers, documentation is provided to facilitate registration through the Société de l'assurance automobile du Québec (SAAQ).

Taxes

Taxes vary based on the customer's Province of residence and applicable tax regulations.

Primo RV Centre is authorized to collect Quebec Sales Tax (QST) for Quebec residents purchasing recreational vehicles from our dealership.

For customers residing in Quebec, Primo RV Centre also provides the appropriate documentation required to facilitate vehicle registration through the Société de l'assurance automobile du Québec (SAAQ).

Providing these documents helps ensure that Quebec customers can properly register and license their RV within the province following purchase.

How RV Pricing Is Structured

Understanding how RV pricing is structured helps customers better understand the components involved in preparing a new RV for safe and compliant ownership.

Where Your RV Price Goes

Transparent Financing

Payment examples shown on this website are illustrative financing scenarios only and are not a guarantee of financing approval, interest rate, or loan terms.

Financing scenarios may assume:

• 7.99% interest rate
• 5-year term
• 240-month amortization
• $0 down payment

Actual financing terms may vary based on credit approval, lender policies, and customer qualifications.